Contact and complaints

Draft. The final version is published before HoodFlow opens to the public.

Version 16-10-2026

HoodFlow Tracker is run by [Fill in: business name], a [Fill in: sole trader or limited company], at [Fill in: postal address].

Get in touch

Email: [Fill in: contact email]
Post: [Fill in: postal address]

If you're not happy

Email us with what went wrong and what you'd like us to do. We reply within 5 working days and aim to sort it within 14 days. If it takes longer, we tell you why and when to expect an answer.

About your personal data

If your complaint is about how we handle personal data and you're not happy with our answer, you can complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint, or 0303 123 1113.

If you're a customer of a bodyshop

Your bodyshop decides what it keeps about you and why. Please contact the shop first; its own privacy notice is linked from its website, quote form and tracking page.